Refund Policy

Refund Policy

Refund Policy

At RoyalRummy, customer satisfaction is our top priority. We strive to ensure every transaction is transparent, secure, and smooth. However, due to the nature of online gaming and skill-based competitions, refunds are handled under specific conditions outlined below:

 

1. No Refunds on Played Games

Once a game has started, no refund will be issued regardless of the outcome. Players are responsible for ensuring their internet connection and device compatibility before joining any game.

 

2. Unutilized Wallet Balance

Players may request a withdrawal of unutilized wallet balance (real money only) at any time, subject to:

 

KYC verification

 

Compliance with our Terms of Service

 

No pending violations or investigations

 

3. Failed Transactions

In case of failed deposits (e.g., money debited from your account but not credited to your RoyalRummy wallet), please contact us with transaction details. Refunds or credits will be processed within 5–7 business days after verification.

 

4. Duplicate Payments

If you are charged multiple times for a single deposit due to technical errors, we will verify and initiate a refund or credit the excess amount to your wallet.

 

5. Chargebacks & Fraudulent Activity

Initiating a chargeback without valid reason will lead to account suspension or termination. RoyalRummy reserves the right to take legal action in case of fraud or abuse of the payment system.

 

6. Contact Us for Refund Support

If you believe a refund is warranted, contact our support team at

 support@royalrummy.net

Please include:

 

Your username

 

Transaction ID

 

Date and time of transaction

 

Brief explanation of the issue

 

Note: This refund policy is subject to change. Continued use of the platform implies acceptance of the most recent version.